JEN Singapore Orchardgateway by Shangri-La | Hotel in Singapore

| 8.7 (6927 Reviews) |  9 Bathrooms  26 Guests
Somerset Hotel | JEN Singapore Orchardgateway by Shangri-La

Hotel in Somerset, Singapore

With elevated views of the city and located right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel features an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 0.6 mi away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 11 mi away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness center and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

JEN Singapore Orchardgateway by Shangri-La is located in Singapore.

This 488 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Transportation/Shuttle, Child Friendly, Business Services, and several others. This is a 4 star rated property and has over 6927 reviews with the average score of 8.7 . Coming to Singapore and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 488 Bedrooms Hotel if you want to learn more about this place in Singapore. These details are authentic, as they are provided by our partner, booking.com.

This JEN Singapore Orchardgateway by Shangri-La in Singapore is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “JEN Singapore Orchardgateway by Shangri-La”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Show more

Amenities

Air Conditioner
Parking
Pool
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Snack bar
  • Breakfast in the room
  • Special diet meals (on request)
Parking
  • Parking on site
  • Parking
  • Free parking
Activities
  • Fitness center
  • Happy hour
General
  • Family rooms
  • Facilities for disabled guests
  • Elevator
  • Air conditioning
  • Non-smoking rooms
  • Wifi in all areas
  • Safe
Guest Services
  • 24-hour front desk
  • Room service
  • Baggage storage
  • Daily housekeeping
  • Express check-in/out
  • Packed lunches
  • Babysitting/Child services
  • Dry cleaning
  • Fax/Photocopying
  • Currency exchange
  • Meeting/Banquet facilities
  • Laundry
  • Private check-in/out
  • Concierge
  • Vending machine (drinks)
  • Vending machine (snacks)
  • Car rental
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Outdoor pool (year-round)
  • Outdoor pool
  • Sun deck
Security/Safety
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Breakfast to-go containers
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Thermometers for guests provided by property
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Contactless check-in/out
Spa
  • Pool bar
  • Swimming pool
  • Pool with view

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Please note that the swimming pool's operating hours are from 06:00 to 23:00.

Reviews

Value for money:
7.91
Location:
9.42
Staff:
8.81
Facilities:
8.76
Comfort:
9.06
Cleanliness:
8.97
Jul 30, 2025 07:00:00 AM
Review Score:   7
Australia
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Superior King Room
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Guest bathroom, Shower, Hairdryer, Body soap, Private bathroom, Slippers, Bathrobe, Walk-in shower, Free toiletries, Toothbrush, Toilet paper, Shampoo, Toilet, Towels

General

Iron, Key card access, Smoke Alarm, Ironing facilities, Air conditioning, Carpeted, Safe

Media & Technology

Satellite channels, Telephone, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

View

Bedroom

Alarm clock, Linens, Wardrobe or closet

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Superior Twin Room
Room Type: Twin
Room Size: 27 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Guest bathroom, Shower, Hairdryer, Body soap, Private bathroom, Slippers, Bathrobe, Walk-in shower, Free toiletries, Toothbrush, Toilet paper, Shampoo, Toilet, Towels

General

Iron, Key card access, Smoke Alarm, Ironing facilities, Air conditioning, Carpeted, Safe

Media & Technology

Satellite channels, Telephone, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

View

Bedroom

Alarm clock, Linens, Wardrobe or closet

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Deluxe King Room
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Guest bathroom, Shower, Hairdryer, Body soap, Private bathroom, Slippers, Bathrobe, Walk-in shower, Free toiletries, Toothbrush, Toilet paper, Shampoo, Toilet, Towels

General

Iron, Key card access, Smoke Alarm, Ironing facilities, Air conditioning, Carpeted, Safe

Media & Technology

Satellite channels, Telephone, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

City view, View

Bedroom

Alarm clock, Linens, Childrens' cribs, Wardrobe or closet

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Superior King Room with City View
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Guest bathroom, Shower, Hairdryer, Body soap, Private bathroom, Slippers, Bathrobe, Walk-in shower, Free toiletries, Toothbrush, Toilet paper, Shampoo, Toilet, Towels

General

Interconnecting room(s) available, Iron, Key card access, Smoke Alarm, Ironing facilities, Air conditioning, Carpeted, Safe

Media & Technology

Satellite channels, Telephone, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

City view, View

Bedroom

Alarm clock, Linens, Wardrobe or closet

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Superior Twin Room with City View
Room Type: Twin
Room Size: 27 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Guest bathroom, Shower, Hairdryer, Body soap, Private bathroom, Slippers, Bathrobe, Walk-in shower, Free toiletries, Toothbrush, Toilet paper, Shampoo, Toilet, Towels

General

Interconnecting room(s) available, Iron, Key card access, Smoke Alarm, Ironing facilities, Air conditioning, Carpeted, Safe

Media & Technology

Satellite channels, Telephone, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

City view, View

Bedroom

Alarm clock, Linens, Wardrobe or closet

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack

Pool and Spa

Pool towels

Layout

Window
Panorama Club Room
Room Type: Double
Room Size: 55 m2
1 King bed(s) Bed
Panorama Club Room

Food & Drink

Bottle of water, Tea/Coffee maker

General

Iron, Key card access, Smoke Alarm, Ironing facilities, Air conditioning, Carpeted, Safe

Media & Technology

Satellite channels, Telephone, Flat-screen TV, TV

Bathroom

Conditioner, Guest bathroom, Hairdryer, Body soap, Private bathroom, Slippers, Bathrobe, Walk-in shower, Free toiletries, Toothbrush, Toilet paper, Shampoo, Toilet, Towels, Bathtub or shower

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Sofa, Desk

View

City view, View

Bedroom

Alarm clock, Linens, Childrens' cribs, Wardrobe or closet

Kitchen

Electric kettle, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack

Pool and Spa

Pool towels

Exclusive services

Complimentary evening snacks and drinks in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Complimentary breakfast in the executive lounge, Complimentary access to conference room/business areas, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Free gym access, Free newspapers and magazines in the executive lounge
Club King Room
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Guest bathroom, Shower, Hairdryer, Body soap, Private bathroom, Slippers, Bathrobe, Walk-in shower, Free toiletries, Toothbrush, Toilet paper, Shampoo, Toilet, Towels

General

Iron, Key card access, Smoke Alarm, Ironing facilities, Air conditioning, Carpeted, Safe

Media & Technology

Satellite channels, Telephone, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

City view, View

Bedroom

Alarm clock, Linens, Wardrobe or closet

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack

Pool and Spa

Pool towels

Exclusive services

Complimentary evening snacks and drinks in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Complimentary breakfast in the executive lounge, Complimentary access to conference room/business areas, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Free gym access, Free newspapers and magazines in the executive lounge
Club Deluxe Double Room
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed
Club Deluxe Double Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Guest bathroom, Shower, Hairdryer, Body soap, Private bathroom, Slippers, Bathrobe, Walk-in shower, Free toiletries, Toothbrush, Toilet paper, Shampoo, Toilet, Towels

General

Iron, Key card access, Smoke Alarm, Ironing facilities, Air conditioning, Carpeted, Safe

Media & Technology

Satellite channels, Telephone, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Sofa, Desk

View

City view, View

Bedroom

Alarm clock, Linens, Childrens' cribs, Wardrobe or closet

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack

Pool and Spa

Pool towels

Exclusive services

Complimentary evening snacks and drinks in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Complimentary breakfast in the executive lounge, Complimentary access to conference room/business areas, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Free gym access, Free newspapers and magazines in the executive lounge
Deluxe Family Room
Room Type: Family
Room Size: 47 m2
1 Sofa bed Bed
1 Queen bed(s) Bed
Deluxe Family Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Conditioner, Guest bathroom, Shower, Hairdryer, Body soap, Private bathroom, Slippers, Bathrobe, Walk-in shower, Free toiletries, Toothbrush, Toilet paper, Shampoo, Toilet, Towels

General

Iron, Key card access, Smoke Alarm, Ironing facilities, Air conditioning, Carpeted, Safe

Media & Technology

Satellite channels, Telephone, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

City view, View

Bedroom

Alarm clock, Linens, Childrens' cribs, Wardrobe or closet

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Clothes rack, Sofa bed

Pool and Spa

Pool towels
Check Hotel Availability
Nightly rates from:
USD $283
You will be redirected to  
Hot Deal - It has been viewed 104 times today
Not the right fit? Check out our other properties in Somerset
Property Image From $177
         

|
9.1 (186 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • Pet Friendly
Property Image From $180
         

|
9.0
Apartment
  • 12862 ft² Apartment
  • Air Conditioner
  • Parking
  • Pet Friendly
Property Image From $68
         

7.4 (22 Reviews)
Hostel
  • Bedding/Linens
  • Guest Services
  • Child Friendly
Property Image From $2,755
         

Property Image From $142
         

|
8.9 (223 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • Pet Friendly
Property Image From $43
         

|
8.0
Hostel
  • 161 ft² Hostel
  • Air Conditioner
  • Security/Safety
  • Sports/Activities
Property Image From $2,477
         

Property Image From $283
         

|
8.7 (6927 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pool
Property Image From $226
         

|
9.0
Hotel
  • 1044 ft² Hotel
  • Parking
  • Pool
  • Balcony/Terrace
Property Image From $183
         

|
8.7 (130 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • Pool
Property Image From $239
         

|
8.3 (2740 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pool
Property Image From $2,222
         

Property Image From $416
         

|
8.0 (581 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • Pool
Property Image From $897
         

Property Image From $175
         

|
7.8 (512 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pool
Property Image From $229
         

New
Apartment
  • Air Conditioner
  • TV
  • Wheelchair Accessible
Property Image From $286
         

|
7.2 (1067 Reviews)
Hotel
  • Air Conditioner
  • Pool
  • View
Property Image From $193
         

Property Image From $160
         

|
7.0 (533 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pool
Property Image From $170
         

1.0 (1 Review)
Apartment
  • Air Conditioner
  • TV
  • Wheelchair Accessible