JEN Singapore Orchardgateway by Shangri-La | Hotel in Singapore

| 9.4 (1153 Reviews) |  1 Bathroom
Somerset Hotel | JEN Singapore Orchardgateway by Shangri-La

Hotel in Somerset, Singapore

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.


An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
Bedroom
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Bed sheets
  • Air conditioning
  • Iron/ironing board (on request)
  • Slippers
  • Desk
  • Laptop-compatible safe
  • Free local calls
  • Phone
Breakfast
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available
  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: SGD 45.14 for adults and SGD 22.57 for children
  • Coffee/tea maker
Parking
  • Free self parking on site
  • Limited onsite parking
Accessibility
  • Elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
Activities
  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool
Entertainment
  • 40-inch flat-screen TV
  • Cable channels
General
  • Meeting rooms
  • Conference space (452 square feet)
  • Computer station
  • Front-desk safe
  • Vending machine
  • Banquet hall
  • Elevator
  • Malay
  • English
  • Chinese (Mandarin)
  • Smoke-free property
Guest Services
  • Snack bar/deli
  • Free cribs/infant beds
  • Outdoor pool
  • Laundry facilities
  • Laundry facilities
  • Daily housekeeping
  • Concierge services
  • Porter/bellhop
  • Luggage storage
  • Dry cleaning service
  • 24-hour front desk
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Pool umbrellas
  • Rooftop terrace
  • Pool sun loungers
  • Free pool cabanas

Policies

Check-in
Check-in time starts at 3:00 pm contactless check-in available express check-in available
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome. kids stay free! one child 11 years old or younger stays free when using existing bedding. rollaway/extra beds are available for sgd 107.91 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately sgd 45.14 for adults and sgd 22.57 for children rollaway bed fee: sgd 107.91 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of shangri-la cares (shangri-la)

Reviews

Fiona
Aug 26, 2026 12:21:52 PM
Review Score:   10
Summary: Love it at Jen. We are repeat visitors and will keep coming back!
See All Reviews

Room Arrangement

Room Info Facilities
Club Twin Room
Room Size: 291 square feet m2
2 Twin Beds
Club Twin Room

General

Ping - 8, No rollaway/extra beds, Square feet - 291, Shower only, Square meters - 27, Extra bed count 0, Bed count minimum 2, Bed count maximum 2
Superior Twin Room, City View
Room Size: 291 square feet m2
2 Twin Beds
Superior Twin Room, City View

General

No rollaway/extra beds, Square feet - 291, Ping - 8.18, Shower only, Square meters - 27, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Superior Twin Room
Room Size: 291 square feet m2
2 Twin Beds
Superior Twin Room

General

No rollaway/extra beds, Square feet - 291, Ping - 8.18, Shower only, Square meters - 27, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Superior Room, 1 King Bed
Room Size: 291 square feet m2
1 King Bed
Superior Room, 1 King Bed

General

No rollaway/extra beds, Square feet - 291, Ping - 8.18, Shower only, Square meters - 27, Extra bed count 0, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Panorama Club Room, 1 King Bed
Room Size: 592 square feet m2
1 King Bed
Panorama Club Room, 1 King Bed

General

No rollaway/extra beds, Square feet - 592, Bathtub or shower, Ping - 16.64, Bed count minimum 1, Bed count maximum 1, Square meters - 55, City view
Club Deluxe Room, 1 King Bed
Room Size: 344 square feet m2
1 King Bed
Club Deluxe Room, 1 King Bed

General

Square meters - 32, No rollaway/extra beds, Shower only, Square feet - 344, Ping - 9.67, Bed count minimum 1, Bed count maximum 1
Club Room, 1 King Bed
Room Size: 291 square feet m2
1 King Bed
Club Room, 1 King Bed

General

Ping - 8, No rollaway/extra beds, Square feet - 291, Shower only, Square meters - 27, Bed count minimum 1, Bed count maximum 1
Deluxe Room, 1 King Bed
Room Size: 344 square feet m2
1 King Bed
Deluxe Room, 1 King Bed

General

Square meters - 32, No rollaway/extra beds, Shower only, Square feet - 344, Ping - 9.67, Bed count minimum 1, Bed count maximum 1
Deluxe Room (Family)
Room Size: 506 square feet m2
1 King Bed
Deluxe Room (Family)

General

Rollaway/extra beds (surcharge), Square feet - 506, Ping - 14.22, Shower only, Square meters - 47, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Room, 1 King Bed, City View
Room Size: 291 square feet m2
1 King Bed
Superior Room, 1 King Bed, City View

General

Ping - 8, No rollaway/extra beds, Square feet - 291, Shower only, Square meters - 27, Bed count minimum 1, Bed count maximum 1, City view, Number of bathrooms - 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Somerset hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Somerset hotel starts from $245 per night with includes Wheelchair Accessible, Accessibility, Business Services, Toiletries, Hot Tub, Air Conditioner, Pool, TV, Security/Safety, Restaurant, Child Friendly, Laundry, Parking, Bedding/Linens, Guest Services, Breakfast, Balcony/Terrace, Wellness Facilities, Bar, Internet, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Somerset hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Somerset hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.